Nomios technical assistance centre (NTAC)
Our managed security and infrastructure services help you with the operations of your technology environments. We provide you with technical expertise, service consistency, and flexibility across multiple vendors, technologies, and geographies. Reduce your overhead and improve efficiency by leveraging our scale, experience, expertise, and high levels of standardisation.
Standard Support Features
- 24x7x365 service desk
- Multi Vendor management
- Guaranteed service levels agreements
- Service commissioning and provisioning
Asset and license lifecycle management
Consultative services for optimisation
Optional Support Features
- 1st and 2nd line technical support with escalation to vendor 3rd line
- Monitoring, diagnosing and remediation capabilities.
- Coordination and assist with repairs and field maintenance
- Communication and escalation management with suppliers and third parties
- Incident, Change and Problem management capabilities
- Manage and communicate planned engineering works
- Software release management
- Hardware lifecycle management
- Service Delivery Management
Benefits of partnering with Nomios
- We have highly skilled engineers who can help you.
- Utilise our knowledge base of common issues and quickly identify and diagnose common problems faster.
- Service desk
- Manage Your IT Investment with Ease - Let Us Be Your Service Desk!
- We don't sleep and support is a phone call away.
- Guaranteed service
- Service levels and defined response and lead times, based on your needs.
- Cost saving
- Save big with our cost-effective IT support!
Something for you to take home
Additional overlay support services
MDR Managed Detection & Response
Advance your security operations capabilities while reducing mean time to detect and contain threats.
Full management of your organisation’s firewall infrastructure.
Enterprise-grade SIEM to protect and secure your critical data from ever-changing cyber threats.