- Home...Fortinet
Fortinet Support
Global 24/7 mission-critical support and NOC services.
Global mission critical support for Fortinet
We are seasoned Fortinet experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
Our support engineers are responsible for the following core key deliverables that our customers expect from us.
- World class SLAs for coverage hours, response and restoration times.
- Access to patch and maintenance releases of software.
- 24x7 Hotline support, with direct access to a support resource.
- Access to configuration management, capacity management, monitoring and reporting tools.
- Access to the 24x7 Support Portal that includes a wealth of documentation and knowledge articles.
Support services
BYOL
Fortinet Bring Your Own License for AWS, Azure or Google Cloud.
Lab license
Lab licences, proof of concept and virtual test labs.
License and support renewal
Support, maintenance contract or license renewals.
End of life
Lifecycle management for your Fortinet products.
AWS marketplace
Receive your 5% or higher Fortinet AWS discount today!
Your dedicated Fortinet support engineers
Nomios is an award-winning Fortinet Partner with advanced security and enterprise routing specialties, and the distinction of multiple certified engineers on staff. Our engineers are recognized by Fortinet as technical experts and advocates of Fortinet solutions. That means you can count on Nomios for the technical know-how and hands-on experience to accurately assess your networking requirements, and design, implement, and manage a Fortinet-based solution to suit your needs.
Value Added Services
The Infradata team provides customizable value added services. These services can be tailored to each customer’s individual situation and include the following options:
- On Site or Near Site Support Engineer
- Local Language Support
- Designated Liaison
- Multi-Vendor Stack Support
- Operational and Performance Health Checks
- Operational Training Class
- Service Level Agreement (SLA)
Get in touch with us todayReady to talk?
Are you looking for pricing details, technical information, support or a custom quote? Our team of experts is ready to assist you.

More updates

WAF F5 Networks
WAF technology needs to adapt now that apps are increasingly distributed
As workload deployments expand across diverse environments and app architectures, organisations want to be able to enforce consistent security controls across all applications, anywhere.

Frank Kyei-Manu from F5

Zero-Trust ZTNA
ZTNA 1.0 vs ZTNA 2.0
ZTNA 2.0 provides a new era of secure access. It solves trust problems by removing implicit trust to help ensure organisations are properly secured.

Cybersecurity
Tips to stay cybersafe during your travels
Are you going on vacation or travelling for work? Make sure all your devices stay cybersafe during your travels. We give you tips on how to do this.

Jonas Walker from Fortinet