Thank you for purchasing Nomios services
We made this document to make sure that you know how to reach our TAC (Technical Assistance Centre) when you want to submit a service request. Our TAC engineers are at your service 24/7.
Service Level Agreement
In this document, you can read more about our Service Level Agreement (SLA) for support and maintenance services.
Support portal login
Support requests need to be raised through the support portal. Follow-up and updates can be done by phone or email as well. This way we are able to help you the fastest.
Urgente cases - P1 and P2
When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal. For this we can be contacted 24/7 via the following phone numbers:
- Belgium: +32 (0)3 808 3129
- France: +33 (0)141 102848
- Germany: +49 (0)231 8868347
- Netherlands: +31 (0)71 7501526
- Poland: +48 (0)22 4908711
- United Kingdom: +44 (0)1256 274058
- USA: +1 888 2377576
